Does your business in Mesquite Oasis, CA interested in exploring Managed IT, where all of your IT is outsourced to a reliable business partner? RCS is your collaborive and strategic technology service partner in Managed IT services

Gain the benefits of having a team of IT Experts without the pain of hiring new staff. Race Computer Services (RCS) is Your Strategic Technology Partner. Let us focus on your IT, so you can focus on your business.

What is Managed Services, and how does it Work?
Simply Put, Managed Services is Outsourcing your IT department (in whole or in part) to an outside compaCA. Another compaCA will handle all or some of your IT business processes, in combination with decision-making for those related IT processes. If you have ever been put in the position of micro-managing another worker- the burden of managing an outside technical support compaCA would become a similar burden. You (or someone from your compaCA) has to call the IT guy EVERY time something goes wrong. And then- you need to plan on how you want to handle the issue. Weve seen non-IT staff try to manage the technical support role for an IT department using break-fix support. It can be done, but it isnt the right way to run an IT Department, its not efficient.

As a Managed Service Provider, we take a higher level of control than standard break-fix tech support, and we proactively manage the different components and processes of your IT department. These tasks might vary from one business to another business.

In smaller businesses, the time-cost burden of the management aspect of your technology businesses processes may not become burdensome enough to justify outsourcing the management role itself. This is why we still see a lot of break-fix services in the marketplace- where small businesses send break-fix tech contractors or companies to tend to have issue as they occur. Some of these components are like outsourcing a C Level Job type for your CompaCA, Such as:

A CTO (Chief Technology officer)
A CISO (Chief information security officer).
We can itemize the Managed Services which our compaCA has the resources to provide into different categories:

Managed Email
Managed Antivirus
Operating System Patch Management
Managed IT Security Services
Managed Firewall, with policy control and content filtration
Managed IT audit
Managed Control Policies
Quarterly Reviews
Managed Remote Support
Managed Server Services, cloud or local
Managed Website Services
Mobility Management
Managed Wifi
Managed Help Desk
Depending on your Specific Plan, you will gain:

Proactive Monitoring agents for each Desktop/ Laptop and Server.
Antivirus Software for all PC units. Antivirus for all Mac units as well
A managed Security Firewall with and reporting/ reviews and VPN if required
A cloud-based data backup system (compliant with HIPAA/PCI requirements) For easy recovery
Remote Support software on each PC
Rapid Response Helpdesk and Ticket management that provides the detailed overview of the entire support process from open to close.
SLAs based on your specific requirement.
A service level agreement which covers your business requirements
Proactive: Now, there is a word that gets overused. However, sometimes even an overused word is a perfect fit. Clients of aCA seasoned MSP who engage in a managed IT services agreement prefer to stay ahead of the game. They like to have a team of IT experts who are on top of issues even before aCA issues arise. Prevention is more valuable than cure.

Additionally, a large value proposition for MSP contracts which our end clients see- is simply the fact that they have a reliable team to call, should something go wrong.

No small business owner wants to be put into the possible position of initiating a new business relationship with a third-party tech compaCA based on a business technology failure. We are here for you to rely on at aCA stage.

ACA of our Strategic Managed Services Plans will operate as an insurance policy, so you have someone to rely on- in the even that something occurs.

The Most common question: Does Managed Services Save your compaCA money?

Define Cheap or cost savings. It might be a better option to buy a cheap car versus a new car, if you are a mechanic. Perhaps a low-mileage certified pre-owned car is the best value. In some cases, a Managed Services Agreement can save you money- but it depends on how you evaluate the cost in relation to your value of the service. I would compare Managed Services to that certified pre-owned car. Its costly, but its also reliable.

Hourly Support Contracts can become expensive, especially if your business is in a case where you are throwing good money after bad. Sometimes this can happen when you allow a mid-level manager (or an executive without IT experience) to take control and try to manage an IT environment.

Is your Business IT throwing good money after bad?

Some poor IT Spending habits, are on account of the lack of IT expertise. An Example of this would be a compaCA who spent a large amount ofrevenue on IT Service time to remedy user-issues such as viruses or slow pcs. This issue was due to inadequate policy control settings across your domain. This issue could have been prevented, had the right team of tech support agents been working in alignment with the people in charge of the business. This is the reason why large enterprises have a C Level for IT related concerns.-Information, C Level for Technology and Security as well. (CTO, CISO AND CTO). This issue could have been prevented in the first place, and at the same time- your data would be more secure. Additionally, you would meet mandatory compliance regulations.