Looking for a company to provide an Outsourced Help Desk Service? Rely on Race Computer Services for immediate, Help Desk Outsourcing services.

Outsourced Help Desk:

Race Computer Services offers outsourced helpdesk solutions including (but not limited to) 24/7 help desk services and part time help desk services. We provide these business services to channel partners, other IT companies, software companies for line of business applications as well as clients who want to line their internal IT Systems with a fully staffed helpdesk.

As one of the industry’s leading outsourced service desk providers, we also offer application support center and customer service desk solutions. No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs.

Unlike many other Managed Service Providers our helpdesk services can be offered as a stand-a-lone service, as well as an add-on. This means or you can use our helpdesk as part of a fully-managed services agreement, but you don’t NEED to.

Why You Should Outsource Your Help Desk

When most companies think about Outsourced help desk services, they usually only think about help desk solutions for smaller companies, with less than ten employees or less. While this type of help desk can indeed be helpful, it’s not the only type of services that you can get, but it is one of the most effective.

If you need help-desk services for a company with ten employees or more, then outsourcing them is a good idea. Let’s take a closer look at what Outsourced help desk solutions include and how they can benefit your business.

The benefits of Outsourced help desk solutions are many. First, they can save you money compared to hiring your own people. Second, they can offer much better assistance to your customers and clients than you could. And third, they can do it quickly and efficiently.

When you outsource your help desk, you can choose from a variety of services, including call center support, computer technical support, and online help desk. Depending on the type of help desk you are looking for, you may also have other options as well.

There are many advantages when it comes to using Outsourced help desk solutions. First, they can be cheaper than hiring your own staff. Second, they can offer better customer support than you can. Third, they can get much faster service compared to how you could handle it yourself.

When you outsource your help desk, you will find that it will be much easier to use, and that a call center that is staffed with people that know your industry can be an asset in your business. You can also be confident that your problem can be resolved quickly compared to how you would handle it if you had to hire your own people to handle your problem.

When it comes to your own in-house call center, it’s important that you get help from experienced professionals who know the ins and outs of your industry. because they might be able to resolve your problem more difficult issues quickly and efficiently than you can.

There are many benefits of Outsourced help desk solutions. So you should consider all of your options before you make your final decision.

When you hire an outsourced help desk, you can do so with confidence. When your customers or clients call and ask a question, the answer will come from people who are familiar with the information in your database. This means you will be able to give better service and better results.

When you use Outsourced help desk solutions, you will be able to help your customers or clients with a wider range of services. You won’t just have the basic answering services that you use for your regular customers, but you will also be able to handle more complex issues and situations.

When you use Outsourced help desk solutions, you can be confident that you will get better results. Then you would be able to do on your own. When you outsource your help desk help.

There are many advantages to using Outsourced help desk solutions. That you should consider before you make the final choice.

As you can see, there are many advantages of hiring help desks over your own help desk, and you should consider them before you make your final choice. It’s always best to choose an outsourced help desk option if you have a high level of expertise with your industry. This way you can get better results and save more money than if you had to pay for your own help desk.

One common question:

Do you guys use overseas workers to answer the phone?

The answer is yes and no. We use both help desk agents from US as well as Manila Philippines. This allows us to keep a true 24×7 help desk and call center service operational, while maintaining reasonable levels of language barrier as compared to using agents from other countries. In cases where the client opts for a US staffed helpdesk, we can provide that. However; it is slightly more expensive.

As far as using workers from overseas, all of the call center agents are hand selected by English Speaking personnel- in order to select the agents with the best English speaking skills + Level 1 Tech support skills. We think that these call center agents provide support equal to that of US-born residents.

Is Race Computer Services a good fit for your Outsourced Help desk requirements? Give a call today to find out. (973)343-5479.